“Hi Ma’am, I am calling from XXX Insurance company. This is regarding your health insurance plan. I see you are unable to activate plan for your father.”
Wait, what?
I have been paying monthly instalments smoothly.
Did not receive any notifications that my father’s plan didn’t exist!
The floor slipped off my feet – bro, I want my parents to be insured at any cost.
Turns out, they had made a mistake.
I told them the last time I paid a premium, and that I even got an email from the provider.
“Yes, yes, your policy is there. Don’t worry.”
“Bro, you said my father’s policy doesn’t exist. Please double-check.”
“Don’t worry, don’t worry, I was just checking. Yes, it is there.”
It turns out, once they realised it was a mistake, they tried turning it into something they were concerned about, instead of accepting their mistake.
But accepting your mistake doesn’t make you any less of a human. If anything, it makes the other person know you care.
Say sorry when you make a mistake. Nothing gets simpler.
