An airline company uses the slogan “VIPs this way” for the entry gate to the cockpit.
Lessons:
- If employees are treated like VIPs, they will definitely treat customers like royalty.
- Even though people are being treated greatly, small gestures time and again are very important to remind people what they mean to us (at work as well as with family and friends)
What will you do, now, to treat your most important people like your most important people?
