Making of a Manager: 2.0

Since I’m juggling with my new role as a manager, I’m documenting all my experiences in this category of my blog.

Some recent life lessons:

  1. No one will value your time unless you do.
  2. Kindness is superpower.
  3. Be prepared for every type of issues. It will make you calmer.
  4. Give away the credit.
  5. Trust, but verify
  6. Appreciate in public. Criticise in person.
  7. Keep writing. NEVER EVER EVER EVERRR stop.
  8. Empathy. Be there for them. But don’t allow for lethargy in work.
  9. You can be friends and chill around; or get work done. Can’t do both.
  10. When you get work done, though, it does not mean that you have to be rude. You can still be fun and chill, but friendship is another dimension.
  11. Be kind when they screw up. We have NO IDEA what they are going through.
  12. Be honest. Because YOU are watching.
  13. What you think about your team in your head, is what will manifest on the outside.
  14. You don’t HAVE to speak when there is nothing to speak.
  15. If you do not require any follow-up, you are GOLD.
  16. If you follow-up with people when they are supposed to deliver, it shows how diligent you are.
  17. Leave signatures through your work and your vibes.
  18. Measure yourself. Because what does not get measured, is not treasured.
  19. Writing a progress mail to your manager helps. You get to know where you are, and where you could be going.
  20. And, don’t be too harsh on yourself.

Stern. Not really!

It was a delay in delivery of work from one of our delivery partners.
What was supposed to be delivered in two days, was easily and conveniently taking a week.

In the first week itself, they broke several promises.

As a result, I was asked to be stern with them. Which I did.

In the coming week, they again faltered.
This time I became stern without being asked to.

As a result, I was told to be the nice and kind girl, and let the sternness be the game of the seniors.

Which made me think: I let go of my original nature of being kind, it only backfired on me.
I am known for being kind and compassionate, however, I let go of my real original nature (which, in fact, is a good virtue to possess) and that backfired on me.

Lesson learnt: NEVER let go of your goodness, even when the world wants you to.

That little tinge of kindness

August 2017.
It was a usual day at work.
I went to the Operations Head, asking to share the records and documents needed for my work.

Back then, I used to work as an Internal Auditor, and the core job was visiting branches and conducting audits, with the help of branch operations team.

This fine day, as I was going back to my desk after talking with the Operations Head, when she called my name and said, “You always look stunning!”

And it took a moment for my mask of “follow me I am the auditor” to more of a humble, kinder human.

That of course, didn’t affect my work, however, it did tell me that it’s super important to appreciate people for their little things.

As my bosses used to say: “Neither of you are against each other, you both are working for the bank.”

PS: If you do not want AI to replace you, learn from this girl who showed the human side of her.

PPS: No, it didn’t affect my report however it did affect how I reflect on life.

And that’s super important 🙂