Last Sunday, my client and I worked on a particular task to be done by him.
Today’s Friday, I didn’t get a response from him so far.
Should I be mad? (No, I don’t do that anymore.)
Should I remind? (Who am I? A primary class teacher who ruins the curiosity of a kid?)
Should I stop doing the work because he didn’t respond? (No, he didn’t hire me to do stuff when everything was going fine, I was hired to figure out stuff even when things weren’t fine.)
So, I went ahead with doing his stuff. Even if it was at 60% output, it was way better than 0% output.
And today he messaged that he delayed because of a due diligence audit.
See – such serious reason and I would have reasoned him to simply avoiding our work.
This not only applies to our professional life, rather also to our personal lives. We are creating mental constructs based on our assumptions of feeling worthless, while the reality is someone is trapped in other physical constructs.
Strange, no? Not really. We get to choose our thoughts baby!
“I have dealt with so many bad clients.”
“Not all clients provide creative freedom.”
“I have the mind of steel now, while dealing with bad clients.”
Time and again, I see people documenting their bad experiences with their clients.
However, here is the truth:
They weren’t bad. They were just being themselves.
Maybe they were not trusted with money so they thought it is okay to pass on that belief.
Maybe their work never trusted so they did the same to you.
Or maybe maybe maybe you made the mistake in choosing the wrong professional relationship.
If we are aware, we always know in pre signing up conversations, how the other person is going to turn out to be.
If we truly look back at all our “bad” experiences, in our heart, we knew that before signing them up.
People rarely change.
They just reveal themselves.
It is up to us when we choose to see and when we choose to be blinded.
You cannot measure the revenue a customer will bring basis your product.
It also depends on:
– how you treat them
– do you really mean that kindness
– how much you care about customer satisfaction at the core
– what do you do to raise that bar
– how do you listen to customer queries and complaints
The existing customer, will then decide how many people would he decide to turn into your permanent ones.
Applies to all areas of life. Your social media. Your friends. How you treat them. How you treat yourself. Who are you friends with.
The tiniest things that we do, even how careful or ruthless we are while applying toothpaste on our brush, determines how successful we become – financially and in every other area .
- Of course growth is painful in the long term. But go ask anyone with a huge following and they’ll say 99% of the people that started with them quit in the middle because of less growth. Persistence is power.
- Show them the effort. What looks effortless to you should look like effort to them. Realised this truth quite late, however, thankfully realised it.
- If you are talking about a new project, bring the talk of commercials in the first or max second conversation. No one will value you if you don’t.
- You are not paid for your core competency. You are paid for your awesomeness in delivery, your accountability, your love for work, and how you give more value to the client in lieu of their money.
- Quote what you feel is the right amount for you, don’t lower your standards. And when that is crystallised, always give more than what you are paid for. There is a saying in Hindi: “Daata ke haath sada bhare rehte hain,” meaning, that the giver is always fulfilled.
Hope they help you, as much as they do to me.
I almost forgot to write today’s blog post.
And now, while sleeping, reminded of that.
So, what is it about today?
Hmm, I’m thinking of charging for consulting as well over the call. Okay, the client is going to pay me beautifully when the work starts, however why do I behave like a fool and offer 2.5 hours of free consulting?
Nishtha, grow up!
No one will value you if you don’t do that to yourself.
That said, the last leg of brainstorming with the client is left, will seek guidance from God in meditation early morning tomorrow, if it is right to charge or be modest if the contract is already yours.
Chalo, good night peops!
Two months back, I had lost a high-paying client.
Though there was a good lot of other work from other clients as well, this loss did affect me – at least emotionally.
So one morning at around 8:45 am, I was sitting in my room and pondering, when I saw my father. He was being his normal self, making the wick for the diya, and lighting it up with ease and gratitude.
And that moment – in a moment of nothingness, something happened.
I don’t know what, but something just hit me!
Read the entire story here.
Last Friday, a founder and CEO of one of the groundbreaking startups in India approached me on LinkedIn. He wanted to speak to me for writing content for them.
When I responded to their DM to know more about the work, his first response was: “Thanks for the response,” and then we talked further.
Who does that in a mean world? Such a kind soul! He could write a social media post and get 100’s of writers in less than an hour, and still responding me with kindness? Wow!
So we spoke further and scheduled a meeting three days hence.
Almost two-and-a-half hours prior to the meeting, he sent me an email informing the meeting had to be inadvertently cancelled due to a family emergency. Not only that, he ensured to DM me on LinkedIn as well.
Of course, I understood and replied with an understanding and affirmative response.
That’s not the point. The point is he did not “need” to inform me before not showing up for a meeting, yet he informed me at two places – that too when it was a family emergency.
So so sooo fortunate to be working with such generous and kind folks. People who value the time and work of others just as theirs and not taking their art for granted are a priceless asset. Always.
Just that I got lucky, because the world doesn’t owe us anything. All the kindness and ease from clients like him is always a blessing to be bestowed upon. If you are one such kind soul reading this, thank you to you too! You rock <3 🙂
Five ways to have better client relationships:
1. Always give more than you are paid for.
2. Listen to them even though you think you are right.
3. Trust they know their business better – and that trust leads to better work together.
4. If you are not able to deliver work on time, let them know.
5. Work on their work as if it were your own work. What you will see is magic!
Hard work. Work. Execution. Power. Results.
Rinse and repeat.